Shipping policy

Delivery

Goods will be despatched with FedEx Economy service.

Standard delivery $22.49 ā€“ 3-5 working day delivery

FREE delivery with FedEx Economy on all orders over $100.00

*Please note: Due to COVID, couriers currently offer contactless delivery, which does not require a signature. Transit times may be affected.

Delivery Terms

Orders received before 9am Monday to Friday will be dispatched same day, excluding bank holidays. Orders received after this time will be dispatched the next working day. Where there is a delay in the supply of goods we will advise you as soon as practically possible.

Orders will be sent to the delivery address that you submitted at checkout.  Once the order is processed the delivery address cannot be amended.

Please note that we cannot deliver to PO boxes.

 

What if Iā€™m not home?

To guarantee delivery we recommend someone is at home on the day you select for delivery.  The carrier will notify you via SMS or email of the expected delivery date.

When no one is available to accept your delivery a card will be left letting you know that your courier tried to deliver it.  On the card will be instructions on the other options available, including redelivering at a different time and date, redelivering to a neighbour/leave safe, and collecting from your local collection point.

 

Damaged products

Whilst we try very hard to deliver our item to you in perfect condition, in the event that it does arrive damaged we will replace it for you, free of charge.

To report a damaged product please email us at  hello@vivolife.ca

Europe

For shipping to European countries please visit our European website: www.eu.vivolife.com

Germany

For shipping to Germany, Austria, Liechtenstein and Luxembourg, please visit www.vivolife.de

France

For shipping to France please visit www.vivolife.fr

Italy

For shipping to Italy please visit www.vivolifeit.com

USA

For shipping to USA please visit our USA website www.vivolife.com